Welcome from the Heating, Cooling & Solar UK community. Fernbrook Energy is our demo installer, so everything below this panel is what a homeowner would see, and the prices are samples. Sign up with your own email and Alaix, Fernbrook’s digital worker, will send you a whole year of servicing emails in about 10 minutes.
AlaixWrites every email you’ll get
One visit looks after your boiler or heat pump, your hot water cylinder and your air conditioning. We’ll remind you when it’s due, so it never slips.
Your heating works hard all winter. A yearly service keeps it running the way it should, so the house stays warm, the hot water keeps flowing and your bills stay sensible.
Most homes have more than one system. We service them all on the same visit, so it’s one appointment and one reminder each year.
Gas, oil or LPG. Safety and combustion checks, with the flue and seals checked too.
Outdoor unit cleaned and checked, controls and settings tuned, and performance checked.
Most heat pump homes have one. Safety valves and expansion vessel checked every year.
Water quality tested and the filter cleaned. Dirty water is a common cause of poor heating.
Filters cleaned and performance checked, on the same visit as your heating service.
Every customer gets the same yearly reminders. A plan simply includes the service and spreads the cost across the year.
Not included in any plan: breakdown cover, repairs, parts and power flushing. Repairs are always quoted before any work starts. Plans are paid monthly by Direct Debit, run for 12 months and renew each year, and you can cancel at any time.
No long contracts and no chasing. Just a friendly reminder each year and a team that books you in.
It confirms the systems you’ve told us about and how you’d like to pay, and asks which days and times suit you.
The team arranges a visit at a time that works for you. Just reply to the email.
If you pay once a year, we’ll mention our plans once, in case spreading the cost suits you better.
Every reminder offers to find you a slot, so booking takes one reply.
Reply to any email to book, tell us it’s been done elsewhere, or stop the reminders whenever you like.
Tell us which systems you have at home and how you’d like to pay. Alaix will email you straight away, and the team will be in touch to book your first service.
For most systems, yes. Boiler, heat pump and cylinder manufacturers usually make a yearly service a condition of the warranty, and it keeps your system safe and efficient. Many small faults are found and fixed at a service before they turn into a breakdown.
It’s recommended, and many manufacturers ask for it to keep the warranty valid. Clean filters and a quick performance check keep it efficient and the air fresh. Because nearly every home with aircon also has heating, we do both on the same visit.
An unvented hot water cylinder, which most heat pump homes have, stores hot water under pressure. Its safety valves and expansion vessel should be checked every year by a qualified engineer, and manufacturers usually need this for the warranty.
It’s the condition of the water that runs round your radiators or underfloor heating. Over time it can pick up sludge and debris, which causes cold spots, noise and breakdowns. We test it and clean the filter at every service.
No. Our plans cover your yearly service, not repairs or parts. If something goes wrong we’ll always quote first. Fernbrook Care Plus does include no call-out fee.
Not at all. You can pay once a year and still get the same yearly reminders. A plan just spreads the cost and includes the service.
Yes, any time. Reply STOP to any email, or use the form at the bottom of this page.
Sign up in a minute and we’ll take care of the reminders from here.
This is version 1 of the Digital Toolbag service plan blueprint, with Service Manager AI writing every email. In a real account the waits are weeks and months. Here, every wait is 1 minute.
Testers: every reminder email links here. In a real account, the office or your job system marks the service as booked and the reminders stop on their own. Here, this form does that job.
